Credit guide

This page sets out who we are, how we work, how we are paid and how to make a complaint. We will give you our full credit guide before we provide credit assistance, and you can ask us for a copy at any time.

About us

The Finance Club Au Pty Ltd (ABN 83 703 443 887), trading as The Finance Club, is an Authorised Credit Representative (CRN 582200) of AFAS Group Pty Ltd, Australian Credit Licence 414426. We arrange asset finance ourselves. For home loans, commercial property and other finance we don’t arrange, we act as a referral service and introduce you to a licensed partner broker.

What we do

Asset finance: for cars, utes, vans, motorbikes, caravans, boats, trucks, trailers, equipment and machinery, we are your broker. We assess your requirements and financial situation, compare suitable options from the lenders on our panel and help you apply.

Home loans, commercial property and other finance: we act as a referral service only. With your consent, we pass your details to a licensed partner broker, who will give you their own credit guide, credit representative number and Australian Credit Licence details before they help you. Recommendations on those loans come from that broker.

Our obligations to you

Before we help you apply for credit, we must make reasonable inquiries about your requirements, objectives and financial situation, and take reasonable steps to verify it. We must not suggest or help you apply for a credit contract that is unsuitable for you.

You can ask us for a copy of our preliminary assessment of the suitability of the credit contract. You can ask up to seven years after the date we provided credit assistance, and we will give it to you within seven business days of your request (or 21 business days if the assistance was provided more than two years ago).

Lenders

We work with a panel of lenders. Our full credit guide lists the lenders we most commonly use. If we recommend a lender outside that list, we will tell you.

How we are paid

Our service is free to you unless we tell you otherwise, in writing, before you apply. If a fee is payable by you, we will set it out in a credit quote before we provide credit assistance, and you can choose not to proceed.

For asset finance, we are usually paid a commission by the lender when your loan settles. The amount depends on the lender, the product and the amount financed. You can ask us how it is worked out and for a reasonable estimate.

When we refer you to a partner broker, we may receive a referral fee from that broker. We may also pay referral fees to businesses that introduce you to us, such as dealers and suppliers. These will be disclosed to you where required.

Complaints

If you have a complaint about our service, please contact us first: call us, email info@thefinanceclub.com.au. We will acknowledge your complaint within one business day and aim to give you a final response within 30 calendar days.

If you are not satisfied with our response, or we haven’t responded within 30 days, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service. Our AFCA member ID is 125951.

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: GPO Box 3, Melbourne VIC 3001

For a loan arranged by a partner broker we referred you to, you can also complain to that broker using the details in its credit guide.

Privacy

We handle your personal information in line with our privacy policy.